There are no refunds on original art. I epair and re-varnish paintings for free forever as long as the customer pays shipping. The artist recommends insuring all shipped art fully with fedex in case of damage during transit, however I have never had a single painting damaged during shipping due to my stringent packaging method that ensures it remains safe in shipping and through customs. I have shipped over 50 paintings. In the case of any damage in shipping, the artist will help file a claim with fedex.